Terms and conditions

Our programs are prepared some considerable time in advance for publication.  Every effort is made to ensure that the information contained in our programs and on our website is accurate and up-to-date as possible. However, prices and other information can and do change.

1. THE BOOKING

Your Contract is with Condor Travel.  A Contract exists between us when we have confirmed that we have space available on the Tour of your choice, we have received your signed Contract and deposit, and sent you a Final Confirmation. All the relevant sections of the Contract  must be correctly and fully completed. We can only accept signed Contracts, as this confirms that you accept our Booking Terms and Conditions and are entering into the Contract.
Please note that for all bookings you have to  read, understand and accepted Terms and Conditions and agree to be bound by them.

2. DEPOSIT

For all Tours/training camps, upon completion of the signed Contract, a  30% non-refundable deposit per person of the Tour Cost must be paid to the Company Condor Travel. For all bookings received less than three weeks prior to the Date of Departure for the relevant Tour, full payment will be required at the time of booking.

3. PAYMENT

Payment can be made to Condor Travel, by direct bank transfer. For bookings which are made within 21 working days of the Tour Departure Date, the full amount will become immediately payable with DIRECT BANK TRANSFER into our account. In case of paying by credit card  we will charge 4% as a supplement in addition to the total Tour Cost.

4. BALANCE

Once the completed Contract and deposit have been received a Final confirmation will be sent, along with a receipt for the amount already paid. The balance of the money must be paid 21 days prior to the Tour Departure Date.
a. Any booking made within 21 working days of the Tour Departure Date is considered to be a late booking for which the full payment will be required at the same time of booking by DIRECT BANK TRANSFER to our account.
b. Failure to pay the balance amount within the specified period will result in the cancellation of the booking, and the payment of a cancellation fee, as detailed below.

5. IF YOU CANCEL YOUR TOUR

If  any member of your party wishes to cancel booked  Tour, you must notify us in writing. In any case, the date of cancellation will be at the date on which notice is received in the TOURS DEPARTMENT of Condor Travel.  The person who signed the Contract must also sign the letter of cancellation. As this incurs administrative costs and we may not be able to resell your booking, cancellation charges will apply on the following scale:

PERIOD BEFORE DEPARTURE     AMOUNT OF CANCELLATION CHARGES SHOWN AS A % OF A TOTAL PRICE EXCLUDING INSURANCE PREMIUM & VISA FEES
More than 30 days    Deposit only + 30 EUR administration fee
29 - 22 days    30% of total tour/camp cost + 30 EUR admn.  fee
21 - 15 days    50% of total tour/camp cost + 30 EUR admn.  fee
14 – 8 days
07 days or less    80 % of total tour/camp cost + 30 EUR admn.  fee 100% of total tour/camp cost + 30 EUR admn.  fee

NB - Please check your Travel Insurance, as you may be able to receive all or part of these costs under your Policy. Should you cancel your holiday due to a Visa Application rejection, then the charges listed above will also apply, which will be in addition to an administrative charge of 30 EUR per person.

A fee of 30 EUR per person will also be made for Change of Name  and /or Change of Tour Departure (only for Coach Tours) – this request is allowed only more than four weeks prior to the Date of Departure for the Tour booked.

In all instances any deposits paid will automatically become non- refundable.

In all cases, the above Cancellation Fees will be applicable in the local currency - EUR.

Force Majeure: This means that we will not pay you compensation if we have to cancel or change your Tour arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, sea port / airport strikes, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather and traffic conditions.

6. IF YOU CHANGE YOUR BOOKING

If, after your Final confirmation has been issued, you wish to change your travel arrangements in any way, for example the chosen Departure Date (only for Coach Tours), Names of Passengers or accommodation, we will do our utmost to make these changes, but it may not always be possible. Change of Name and / or Change of Tour Departure (only for Coach Tours) are allowed only more than four weeks prior to the Date of Departure for the Tour booked. Any request for changes to be made must be in writing from travel agent who has signed the contract or person authorized. You will also be asked to pay an administrative charge of 30 EUR per person per change, and any further costs we incur in making this alteration. You should be aware that these costs could increase the closer to the Departure Date that changes are made and you should contact us as soon as possible.  

7. OUR LIABILITY TO YOU

The Company does not own or control Hotels, Coach or other facilities mentioned in the Tour/camping ptogram.
a. We accept responsibility for ensuring that your travel arrangements, which you book with us, are supplied substantively as described in our programs. If any part of your travel arrangements are not provided as promised, due to the fault of our employees, agents or suppliers we will pay you appropriate compensation if this has materially affected the enjoyment of your travel arrangements. Subject to paragraph (b) below our liability in all cases shall be limited to a maximum of 1% of the costs of your travel arrangements.
b. Condor Travel shall not be responsible and / or liable for any damages caused to the Passenger due to reasons beyond the control of Condor Travel (Force Majeure / Vis Majeure). Condor Travel shall, in no circumstances whatsoever be liable to the Passenger in case of:
•    Any loss of life, limb or property, sickness, delay, discomfort, additional expenses incurred by the Passenger, consequential loss and/or damage or any kind suffered by Passenger howsoever caused arising out of any act, omission, default of any Independent Contractor or by any servant or agent employed by the Independent Contractor or third person who may be engaged or concerned in the provision of accommodation, meals, transportation, entertainment, refreshment or any other service comprising the Tour Package.
•    Failure on the part of Airline to accommodate Passengers despite having confirmed tickets or cancellation or change of route or delay of Flights.
•    Loss of / delay of baggage by Airline / Coach / Cruise .
•    In any case, no liability on the part of the Company arising in any way out of this contract in respect of any travel facility shall exceed the total amount paid for the Tour and shall in no case include any consequential loss or additional expense whatsoever.
•    Any death, personal injury, sickness, accident, loss, delay, discomfort, increased expenses, consequential loss and/or damage or any kind of theft howsoever caused;
•    Any act, omission, default of any independent Contractor or other person or by any servant or agent employed by them who may be engaged or concerned in the provision of accommodation, refreshment, carriage facility or service for the passenger or for any person traveling with him howsoever caused.
•    The temporary or permanent loss of or damage to baggage or personal effects howsoever caused including willful negligence on the part of any person.
•    Overbooking of seats / rooms by the Airline / Hotel.
•    Any overstay expenses due to delay or changes in Bus / Flights / Ships  or cancellation of special bogie or other services due to sickness, weather conditions, war or any other cause whatsoever.
•    The Company shall not be responsible and / or liable for any damages caused to the Passenger due to reasons beyond the control of the Company (Force Majeure / Vis Majeure).
•    In any case, no liability on the part of the Company arising in any way out of this contract in respect of any Tour, Holiday, Excursion facility shall exceed the total amount paid for the tour holiday, and shall in no case include any consequential loss or additional expense whatsoever.
The immunities provided under this contract to the Company shall be available to the Company's Managers, including Tour Managers, Employees, Servants and Agents but not to the Independent Contractors selected by the Company.

c. We cannot accept responsibility where the failures are attributable to a third party not connected with the provision of the Travel and are unforeseeable or unavoidable, or where the failures are due to unusual and unforeseeable circumstances beyond our control.
We do take all reasonable steps in ensuring that the organisation, maintains standards and provide a service that is acceptable to the Company. The information within this Programs has been compiled with all reasonable care and is correct to the best knowledge of the Company and is published in good faith.

8. COMPLAINTS

We do our best to give passengers traveling on any of our Tours an enjoyable, trouble free travel, but occasionally plans go wrong. Should you have a complaint, please tell your ‘Condor Travel’ Tour Manager at the time, who will do everything possible to resolve the matter immediately. If the situation is not resolved to your satisfaction, then you must notify the Company within 28 days of the Tour ending in writing. If you do not write to us within this time, then this will affect the investigation and outcome of the complaint. Any disputes between passengers and Condor Travel, shall be governed by Laws of Slovenia.  

9. PASSPORTS & VISAS

Every passenger will need to hold a valid Passport to travel on our Tours/training camps. For Non European Union Passengers you must ensure that you have a minimum validity of at least 3 months for some destinations and usually 6 months for most Countries. This means that your passport must be valid for the prescribed minimum period from the date of return after your Tour.
In addition to the above, Visas may be required depending on the type of Passport you hold and the Country(ies) you intend to visit. The cost of processing Visas and Passport is not included in the Tour Price and you are required, to pay for them separately.
If Visas are not obtained from the relevant Embassies and Passengers are unable to travel, then cancellation charges will apply as per the above.

10. HEALTH

Any person who has a contagious disease is forbidden to travel. Any person found during the Tour with such a disease will be asked to leave the Tour, and will have to make their arrangements to return home. Any expenses arising will have to be borne by you although may be recovered by the Travel Insurance acquired by the Passenger, subject of course to the Terms and Conditions of your Policy. Condor Travel accepts no responsibility for any costs or losses suffered by you.

OUR OBLIGATION TO YOU

WE RESERVE YOUR TOUR

When we have confirmed that we have available space on the Tour of your choice and you have sent us a completed Contract, a Provisional Booking will be made for you. After the deposit is visible on our bank accout, we will send you a Final confirmation.

SURCHARGE

The price of your travel arrangements are subject to surcharges for increases in transportation costs such as fuel, schedule air fares and any other airline cost changes which are part of the Contract between Airlines (and their Agents), and the Tour Operator or Organizer. Also Government action such as increases in VAT, or any other Government imposed increases, and currency changes in relation to an Exchange Rate variation. We are also holding the right to a price increase if there are less number of people comming to the tour or training camp, as it was agreed and written in the offer before.

IF WE CANCEL OR CHANGE YOUR TOUR

In the event of the Company having to cancel the Tour, due to circumstances beyond our control, a full refund of the exact payment made. In other certain conditions where we are forced to cancel your Tour, especially due to insufficient numbers on a particular Tour, if this should occur we would return all the money you have paid to us or offer you a suitable alternative. This may be with an alternative Tour Operator for a similar Tour.

There will be no refunds for any unutilized services, e.g. meals, entrance fees, optional tours, hotel accommodation etc. We will additionally pay you the compensation set out above, however this will not apply in circumstances amounting to force majeure.

Your Tour is planned months in advance and although it is unlikely, it is possible that circumstances may force us to make changes to the advertised Tour. If for any reason beyond our control, it proves to be necessary to change your Hotel accommodation, Tour routing or Itinerary, we will undertake to provide alternative accommodation of a similar or higher classification. Again, where some feature of your Tour, such as, a visit or excursion cannot be offered we shall substitute for an equivalent or improved arrangement where possible. We will of course notify you of such changes in writing. If a major change becomes necessary we will inform you as soon as it is reasonably possible, if there is time before your departure. If a major change of your Tour arrangements is made before departure, which involves changing your day of departure, resort area, or offering accommodation of a lower classification, you may opt for one of the following;
a. Accept the changed arrangements as notified by us.
b. Purchase another Tour at a discount of 5% or 50 EUR per person (whichever may the lower amount) on the tour price.
c. Cancel your tour.

GENERAL INFORMATION

PROGRAM ACCURACY

The information given in this Programs has been included to assist you in choosing the Tour that best suits your needs and is accurate at time of design and print. Our Program descriptions are of the amenities usually available and are, to the best of our knowledge accurate and correct at the date of printing. However, circumstances can change beyond our control. Equipment and amenities facilities require servicing or repairing and therefore we cannot guarantee that they will always be available. Due to various fashion / medical / government seminars and large fairs being held in many major cities, i.e. Paris, Brussels, Amsterdam , Florence, Rome, Nice, Lucerne, Geneva, London etc., it may therefore be necessary for us to change our hotels. We will advise of such changes at the prior to your departure. We have made every reasonable effort to avoid these dates, but in some instances it may be necessary to stay outside or alternative cities. It may therefore be necessary, for us to change our scheduled dates, routing of the tour or hotel name, in order to operate without any inconvenience to you. We will advise of such changes prior to your departure. No person other than the Company, in writing, has the authority to vary, add, amplify or waive any stipulation, representation, term or condition set forth in this writing. Should it become necessary to alter the Tour in any way or in order for us to operate, we will advise of such changes as soon as practicable.

BAGGAGE & PORTERAGE 

It will be the passengers’ responsibility to carry their luggage to and from the coach as well as their hotel room. Porter service is not included in the cost of your tour price, if passengers wish to utilize this service they must arrange with hotel concierge and pay directly to the Hotel at time of check out. Please note that at some Hotels used by us you may be required to move your own luggage a short distance to the entrance where parking of the coach outside the hotel concerned is not possible.
All baggage and personal effects are at all times and in all circumstances the responsibility of the Passenger. It is advisable that the Passenger does not carry valuables on the tour. However, if the Passenger carries any valuables, the same should preferably be kept in the Safe Deposit Lockers, that are commonly made available in most of the hotels.
If you misplace or lose any moveable property, we will not be in any way responsible and the Tour Manager may not be in a position to escort you to lodge complaint with the authorities as it could compromise the convenience and time of the group.

FOREIGN CURRENCY & EXPENSES

All passengers will need to carry small amount of local currency for their personal expenses, such as, refreshments, lunches, and traveling aids. This is generally 20.00 EUR per person per day.

HEALTH

For some Countries a valid certificate of vaccination against certain diseases may be recommended or required by Immigration authorities. We recommend you obtain a copy of the leaflet T6 from the Department of Health.

HOTELS

The clinet chooses the Hotel, we Condor Travel Sport will not book any hotel, against the clients wish. Therefore Condor Travel is not holding any resposibilty for Hotel location, surrounding and distances to wanted locations.
A double room has either a single queen-size bed or two separate beds. If the Passenger requests for a room with queen-size bed, the same would be provided subject to availability as most of the Hotel rooms in Europe are twin-bedded. In case of non-availability of room with queen-size bed, a twin bedded-room will be given.
Please note that hotels in Europe can have exceptionally small rooms unlike what you may have experienced in other countries such as the United States of America.
The Company recommends a maximum of only three persons in one room. Triple Rooms are usually no larger than Twin / Double Rooms and the third bed is often a rollaway bed or cot placed in a Twin / Double Room.  However if you are a family of four, i.e. 2 adults and 2 children your first child will be given an extra bed but the second child may be required to share the room with no extra bed, as the 4th Bed is on request and is not guaranteed.

In case of a passenger booking on a Single basis, you have to pay Single Room supplement, unless two such passengers are willing to share Rooms. Even in such cases, we do not take any responsibility as to compatibility, integrity, character or punctuality of either of the Passengers and such a decision shall be entirely that of the concerned Passengers as to the consequences. If, after having agreed to share a Room, either or both the sharing parties wishes to revert to having a Single Occupancy Room then it will be provided strictly on an availability basis and both the Passengers will have to pay Single Room Supplement in full for the entire Trip. Similarly, in case either of the Passengers is unable to travel due to any reason whatsoever, the other Passenger will have to pay Single Room Supplement in full.
Any damage caused to the Hotel property by you will have to be paid by you and we would not be liable for the same.

MEALS

On Tours/training camp where we provide Indian or Islamic Dinners at Restaurants, the menu will be pre-set and should you require any additional items, then this can be ordered and paid for directly with the Restaurant.
There are pre-set menus provided on the Tour. We, however, reserve the right to change the meal arrangement, where circumstances compel us to do so. . On certain Tours, we will provide pre-set Continental Dinners in the Hotel / Restaurant as mentioned by the Itinerary
Unlike an Airline, we cannot process for a special meal, nor can we guarantee a special diet for customers if applicable. Neither can we guarantee special meals or special timings or extra halts for infants, children, elderly passengers or passengers with diabetes / cholesterol / high blood pressure / allergies etc.
If agreed to, in the hote we can provide also buffet style meals. The hotel holds all rights, that the cheef is planing and making the dinner by his choice. However if known at least 3 weeks bofere the arrival, special buffer can be made and adjusted to the group wishes. In case if the food required should be expensive or exceed the budged of the hotel kitchen, then the extra costs for specific food or drinks will apply.

OPTIONALS & ADDITIONAL EXCURSIONS

In order to offer you the Passenger the best value for money, CONDOR TRAVEL gives you more choice and flexibility to choose the components of your Tour to make it of maximum enjoyment for yourself. CONDOR TRAVEL have produced an Itinerary that gives a very comprehensive program to suit all ages and interests. For your further enjoyment and value for money, we offer choices en-route to participate in further Sightseeing Excursions. Of course if you do not participate, you do not pay. Optional packages can be purchased in full prior to tour departure or at their higher individual rates on the commencement of your tour in EUR  Cash only. Please note, if we do not have sufficient Passengers for any Optional / Additional Excursion which is featured OR offered by the Tour Manager on route or in Resort, then the Optional / Additional Excursion may be cancelled. In this instance all monies paid will be refunded.

TRAVEL DETAILS

Upon receiving your completed and signed Contract and deposit payment, we will confirm your Booking and send you the Final Confirmation, and you will have confirmed seats on the relevant Tour that you have chosen. One week prior to your Departure Date you will be sent a Tour Confirmation Pack containing your, Hotel List, joining details, and travel hints, i.e. clothing, money and general guidance notes. If you have not received this information three days before Departure Date, we request that you telephone our Office or your Booking Agent immediately, to check the exact Departure Time and Departure Point.

COACH / SEATING

The Company uses air-conditioned / air-cooled executive Coaches, Minibuses or Cars. Facilities on some Coaches include: videos, reclining seats and air-cooled vents or air conditioning.
Very occasionally, an unforeseen circumstance, such as Coach breakdown, may occur whereby it is necessary for us to provide a replacement Coach at short notice. This can sometimes mean that the Coach has a different seating configuration necessitating a change of seating plan or that the Coach is not equipped with all the facilities of the original touring Coach as outlined above. In such cases, we cannot accept liability for any change in the Coach arrangements such as detailed above where they have been caused by unforeseen circumstances.
Short transfers are not always operated using the main touring Coach, hence on board facilities may vary on these occasions.
The Coach Drivers take great pride in the appearance and cleanliness of the Coaches. We therefore request everyone to take special care in helping to maintain the cleanliness of the Coaches. The Coach Drivers will do their best to look after you and the Coach – however your co-operation is essential.
Passengers are not allotted seat numbers, and on our longer Tours we may operate a seat rotation system. The Passengers shall in the case of the latter follow the instructions of the Tour Manager in this regard.
For Europe Tours, average travelling time by coach is approximately 8 to 10 hours a day under normal road conditions. Comfort stops are provided after appropriate intervals having regard to the Daily Itinerary.
Toilets:  all of our coaches, do not have access to tolilets. As in some european countires the usage of toilets in buses is forbiden. On the tour there will be regaular schedulled stops for passangers to use toilets on Gas stations or other rest points.

Smoking / Alcohol:  For the comfort of all Passengers, smoking, consumption of alcoholic beverages and consumption of snacks are strictly prohibited on board the Coaches.  However, rest stops are made at convenient Service Stations, at regular intervals.  

The Passengers should not leave behind any property in the Coach while disembarking unless otherwise agreed. The Company would not be responsible or liable in case of loss of such property under any circumstances.

PUNCTUALITY

The Coach Drivers are bound by restrictions concerning maximum driving hours per day and per week, and the Itineraries are planned having regard to the same.
It is therefore, essential that the Itineraries, Schedules and Timings are strictly adhered to by the Passengers so as to ensure that all the services can be duly provided. If the Passenger misses any service due to lateness, there would be no refund for the same.

CONDITIONS OF PASSAGE

These conditions are applicable to every Passenger of the Company, who books CONDOR TRAVEL Tour or training camp. In the event of a Passenger booking through us a Tour or Tour Arrangement of any other Tour Operators like Package Tours, Cruises, etc., the 'Terms and Conditions' specified by such Tour Operator, including their payment schedule, cancellation, refund etc. shall be applicable, in addition to our 'Terms and Conditions' while determining the contractual relation between the Passenger, the Tour Operator and us.

References

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Condor travel d.o.o.

Mariborska cesta 212
3211, Škofja vas, Slovenia
Registration number: 1489259000
VAT no.: SI43332099

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Prijava novice